We hope you love your purchase, but we understand that some things just don’t work out as planned.

Lebanon:

• For orders delivered in Lebanon, you have 30 days to exchange.
• You can check and try on all items upon delivery.
• You can return items on the spot while the driver waits free of charge.
• Cash on delivery payments are refunded as store credit only.
• The items must be new, unworn and with all original packaging for the return to be accepted.
• The items must be returned with receipt or order confirmation email.
• Gift cards are non-refundable.
• Customer can cancel their order within 24 hours or before dispatch; refunds will be made back to the payment solution used initially by the customer.

International:

• For orders delivered outside Lebanon, you have 30 days to return an item.
• Return postage, shipping and any customs included are NOT prepaid.
• All shipping costs paid are non-refundable.
• An email must be sent to help@lovebycomo.com to request the return of an item.
• Customer is responsible for providing package tracking number and sending it to: help@lovebycomo.com
  Love by Como are not responsible for any lost packages not sent by us.
• Once your refund is accepted, please allow up to 14 working days for the refund to be completed. 
• When your return is processed, you will receive an email with all additional details. 
• Customer can cancel their order within 24 hours or before dispatch; refunds will be made back to the payment solution used initially by the customer.

Our customer service team is ready to help you with all your inquiries!